Effective Date: 18/10/2024 | Updated: 24/02/2026
At The Collage Collective, we are dedicated to ensuring a seamless and reliable shipping experience for all of our customers. This Shipping Policy outlines important information regarding the shipping of artwork purchased on our platform.
Shipping Areas
We currently offer shipping to the following countries:
- Zone 1 (Domestic): Australia and New Zealand.
- Zone 2 (Asia Pacific): Bangladesh, Cambodia, Hong Kong, Indonesia, Japan, Malaysia, and Myanmar.
- Zone 3 (USA & Canada): North America, and Canada.
- Zone 4 (UK & Europe): Austria, Belgium, Brazil, the Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Türkiye, Ukraine, and UK.
Processing Time
- We aim to process all orders within 24 hours.
- Sometimes orders cannot be processed within this timeframe.
- Orders are picked up by the following carriers: Amarex, Australia Post, and FedEx.
Shipping Methods
The Collage Collective offers the following shipping methods:
- Standard Shipping: Our standard shipping option typically takes 3 to 7 business days to arrive after processing.
- Expedited Shipping: For those who require their purchase sooner, we offer expedited shipping, which generally takes 1 to 4 business days after processing.
- Free Shipping: Sometimes we share discount codes that have free shipping, or free shipping along with a discount. Please join our mailing list if you’d like to receive this. We offer free shipping to domestic orders over $150 AUD.
Shipping Costs
Shipping costs vary depending on the destination, size, and weight of the purchase. You can view the shipping costs for your order during the checkout process.
Shipping is calculated by weight; we suggest considering the volume of your purchase as heavier shipments will be expensive.
Shipment Tracking
We provide shipment tracking for all orders. As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Delivery
Please ensure that someone is available to receive the package at the shipping address you provide. If you miss a delivery attempt, the courier service will leave a notice with instructions on how to reschedule delivery or pick up your order from a local depot.
Damaged or Lost Shipments
In the unfortunate event that your products arrive damaged or are lost during shipping, please contact our customer support team within seven days of receiving your order. We will work with you to resolve the issue promptly.
International Shipping
For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. The Collage Collective is not responsible for these charges. Please check with your local customs office for details regarding these fees.
Returns and Refunds
Please refer to our Returns Policy for information on returning artwork.
Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: studio[@]madbutt.com.au
We appreciate your support. Thank you for choosing us!